FREQUENTLY ASKED QUESTIONS

Gundam Kingdom offers selected premium model kits, mecha collectibles, action figures, and related collector items. Product specifications, pricing, and availability are shown on each product page.

Choose a product, select Add to Cart or Buy Now, enter accurate delivery and contact details at checkout, and submit your order. Please review your phone number and shipping address before confirming.

We currently offer Cash on Delivery (COD) for eligible U.S. orders. No online card payment is required for a COD order. Any amount due will be shown during checkout and handled according to the COD instructions for the shipment.

Orders are generally processed within 1–2 business days. Estimated transit time is 4–6 business days after dispatch, for an estimated total delivery time of approximately 5–8 business days. Carrier, weather, holiday, or address delays can affect delivery.

Once your order is dispatched and a tracking number is available, use our Track Order page and enter the carrier tracking number. If you have not received tracking after dispatch, contact support@gundamkingdom.shop with your order number.

Return and refund eligibility is handled under our Return & Refund Policy. Contact us promptly with your order number and details of the issue. Products should be kept in their original condition unless they arrived damaged or defective.

Email support@gundamkingdom.shop or call +18326206621. Customer support is available 24/7, and we are committed to responding to inquiries within 24 hours. Our business address is 870 S Mason Rd #148A, Katy, TX 77450, United States.