At Gundam Kingdom, we take pride in offering high-quality model kits, figures, and collectibles. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we provide a clear and transparent return and refund process.
1. Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since the date your order was delivered, we cannot offer a return, refund, or exchange.
2. Eligibility for Returns
- The item must be unused and in the same condition in which it was received.
- The product must be returned in its original packaging.
- All parts, accessories, manuals, inserts, and other included items must be present.
- Proof of purchase or your order confirmation is required.
- Model kits that have been assembled, modified, painted, cut, or otherwise used are not eligible for return unless the product arrived defective or damaged.
3. Return Shipping Costs
Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible. Our support team will review the issue and provide return instructions. Where applicable, Gundam Kingdom will provide or arrange a prepaid return shipping label.
Customer Remorse: If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you are responsible for arranging and paying the return shipping costs. Original shipping charges, if any, are non-refundable unless the return is due to an error by Gundam Kingdom.
4. Restocking Fees
Gundam Kingdom does not charge a restocking fee.
Restocking Fee: $0
5. How to Start a Return
Step 1 — Contact Us
Email support@gundamkingdom.shop with your order number, name used when placing the order, product you wish to return, reason for the return, and photos of the product and packaging if the item arrived damaged, defective, or incorrect.
Step 2 — Receive Return Instructions
Our customer support team will review your return request and provide return instructions. We are committed to responding to inquiries within 24 hours. Please do not send a return before receiving return instructions from our support team.
Step 3 — Ship the Item
After your return has been authorized, securely pack the product in its original packaging with all included accessories and components.
Unless our support team provides different instructions for your specific return, our business/return address is:
Gundam Kingdom
870 S Mason Rd #148A
Katy, TX 77450
United States
We recommend using a trackable shipping service when you are responsible for return shipping.
6. Refunds
Once your returned item is received, we will inspect it and notify you regarding the approval or rejection of your refund. For approved returns, the refund will be processed according to the payment method applicable to your order.
Because Gundam Kingdom accepts Cash on Delivery (COD) orders, approved COD refunds will be arranged using the refund method communicated and agreed upon by our customer support team, such as a bank transfer where applicable.
Refund Processing Time
Approved refunds are typically processed within 7 business days after the returned product has been received, inspected, and approved. The time required for funds to appear in your account may vary depending on the refund method or financial institution involved.
7. Exchanges
If you need a different product, please contact our support team. The fastest way to receive a different item is generally to return the original product in accordance with this policy and place a new order after the return has been approved. Any exchange is subject to product availability.
8. Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If your product is damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@gundamkingdom.shop. Please provide your order number and clear photographs of the product and packaging so that our team can evaluate the issue and provide an appropriate resolution.
9. Non-Returnable Items
- Model kits that have been assembled, painted, modified, cut, or used
- Personalized or custom-made products
- Products missing original parts, accessories, or packaging due to customer use
- Final-sale products, where clearly identified as final sale before purchase
This does not limit your rights regarding products that arrive damaged, defective, or incorrect where applicable law provides otherwise.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@gundamkingdom.shop. We will attempt to cancel the order if it has not yet been processed or shipped. Once an order has entered the shipping process, cancellation may no longer be possible and the standard return process may apply.
Customer Responsibility
- Requesting a return within the 30-day return period
- Keeping the product unused and in its original condition
- Returning the product with its original packaging and included accessories
- Providing proof of purchase
- Following the return instructions provided by Gundam Kingdom
- Paying return shipping when the return is due to change of mind or ordering the wrong product
Need Help?
If you have questions about a return, refund, exchange, or damaged product, please contact:
Email: support@gundamkingdom.shop
Website: https://gundamkingdom.shop/